Unable to get tweets for a user - empty?

I am trying to try out the free functionality before paying - I need to use the classical search to get the pictures, no results whether I use @CanmetENERGY_V or from:CanmetENERGY_V all have an empty feed?

https://queryfeed.net/twitter?q=from%3ACanmetENERGY_V&title-type=tweet-text-full&order-by=mixed&geocode= is blank, despite our feed having many tweets in last days.

Thanks